Shipping policy

Shipping Policy

Order Processing

All orders are processed from Singapore.

Orders are typically processed within 1–3 business days after payment has been received. Orders placed on weekends or Singapore public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.


Shipping Destinations

We currently ship to:

  • Singapore
  • Australia
  • United Kingdom

We plan to expand to additional destinations in the future.


Shipping Costs

Shipping charges are calculated at checkout based on the destination, package size, and weight.

Any customs duties, import taxes, VAT, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated.


Estimated Delivery Times

Estimated delivery times are:

  • Singapore: 2–5 business days
  • Australia: 7–14 business days
  • United Kingdom: 7–14 business days

Delivery times are estimates only and may vary due to customs processing, courier delays, weather conditions, or other circumstances beyond our control.


Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

Creative Instinct II is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.


Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact us at customerservice@creativeinstinctii.com.

We will work with the shipping carrier to investigate the shipment and provide assistance where possible.


Damaged Shipments

If your parcel arrives damaged, please notify us within 48 hours of delivery.

Please include clear photographs of:

  • the outer packaging,
  • the shipping label, and
  • the damaged item.

This allows us to assess the issue promptly and determine the appropriate resolution.